Either:

• 10.00 – Meet in venue lobby, transport provided to Site
• 11.30 – Arrive at site
• 11.45 – Host welcome and Introductions, presentation
• 13.00 – Networking Lunch
• 14.00 – Tour of site and opportunity to meet process owners and project leaders with Q&A session
• 15.30 – Depart site
• 17.00 – Arrive back at venue

OR

Presented by Nimbus

10.00 Introduction to the day and “Which hat are you wearing?”

Richard has advised many companies including Toyota, Sara Lee, Nestlé and SAP on their approach to supporting process excellence both from a software and methodology perspective. In his “Which hat are you wearing?” presentation, Richard looks at the expectations and requirements of four different process improvement groups; namely business, risk/compliance, IT and external consultants/SI’s. Richard will describe the approach being taken by leading companies to join-up the endeavours of these different stakeholders in a common approach to process excellence.

Richard Parker
EVP
Nimbus

10.30 Extreme Lean – A Lean Journey in perspective!

This workshop will provide practical insight into the key elements and pitfalls of a Lean Journey in a Sales & Marketing environment. The methods explored are already embedded in Toyota Motor Europe Lean Operations Office. Yr will explain how to:

• Focus improvement initiatives where they will have the biggest impact against key business priorities
• Achieve greater adoption of Lean thinking through an effective and structured approach to Lean - looking at 3 key focus areas 1) Strategic Focus 2) Project Focus and 3) Kaizen Platform
• Use Lean methods to achieve strong company commitment to promoting a culture of continuous process improvement, such as PDCA, A3 thinking, Kaizen and Toyota Way
• Embed sustainable process and performance improvements in all operational areas with a simple software approach

• Energise change through continual communication and adoption of Process Improvement

Yr Gunnarsdottir
VP Lean Operations
Nimbus

13.00 Lunch and Networking

14.00 Carphone Warehouse – “Making Change stick on the shop floor”

After twenty years of very rapid growth, Carphone Warehouse is now arguably faced with a saturated market. They have to transform the business to stay at the top of an extremely competitive market. The challenge they face has been described as “helping a teenage company grow up”. Find out how best practice business processes and standard operating procedures are being deployed across 800+stores, how adoption is being ensured, and the role of Performance Management. “Carphone runs at 100 mph” - hear how they achieved a rapid return on investment and their plans for the future.

Cisco – “Driving Value from Standardisation”

Striving for standardization will always be a journey; this presentation is about:

• The people and places along the road that help make it work
• Choosing the right destinations
• Travel tips to make your journey better, faster and cheaper

Regula Krueger
Manager Operations
Cisco Systems

16.00 Question and Answer Panel

Your opportunity to ask questions of the panel which will include the day’s speakers.

17.30 Closing remarks

A short summary of the day and details of the following day’s presentations.

Richard Parker
EVP
Nimbus